Wednesday, 31 January 2018

Amazon Connect adds support for Federated Single Sign-On utilising the SAML 2.0

Amazon Connect Customers can now utilize the Federated Single Sign-On by using the SAML 2.0 which is available in the preview to access Amazon Connect. This will enable the contact center managers and agents to access Amazon Connect with the current corporate credentials. The Administrators can enforce the password policies and also utilize the existing SAML 2.0 user directory to control the access to the Amazon Connect which is based on the location and device they are using or role. Federated Control and access can be enabled through any SAML 2.0 compliant identity provider such Okta, Shibboleth, Ping Identity and Microsoft Active Directory Federation Services. Once it is done the managers and agents can sign in with the Amazon Connect through the identity provider portal with a single click without a separate password and username for Amazon Connect. 

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