Now Amazon Connect is accessible in Asia Pacific (Singapore) and Europe (London) AWS Region

Amazon Connect is a cloud-based contact center solution that use to set up and manage a customer contact center. Amazon Connect allows you give reliable customer engagement at any scale. You can set up a contact center in just a few steps, add agents from anywhere, and start engaging with your customers. Now Amazon Connect is available in the Europe (London) and Asia Pacific (Singapore) AWS Region. The spread into a new AWS Region gives you extra choices to provision your Amazon Connect cloud contact center with the other AWS services you utilise. The self-service graphical interface makes it simple to create contact flows, handle agent usage, and track performance metrics. You can design an Amazon Connect cloud contact center with in couple of clicks in Amazon Connect console, permitting your agents to receive calls and chats within minutes. Now you can assert toll free and direct inward dial (DID) telephone numbers from 12 new countries. Amazon Connect supports chat for web and mobile. You can smoothly create natural language chatbot contact flows with Amazon Lex, an AWS AI service that is natively integrated within Amazon Connect and has the same automatic speech recognition (ASR) technology and natural language understanding (NLU) that powers Amazon Alexa. For beginners, you can use AWS Free Tier to try Amazon Connect service. To get the complete list of AWS Regions where Amazon Connect is accessible, refer AWS Region table. And to read more about Amazon Connect, visit the Amazon Connect website.

Amazon Connect introduced more APIs to list contact center resources

Amazon Connect is a self-service, cloud-based contact center service which is effortless for any business to provide quality customer service at lower cost. This Amazon Connect service depends on the identical contact center technology applied by Amazon customer service relates globally to power millions of customer conversations. The self-service graphical interface in Amazon Connect guides non-technical users to create contact flows, handle agents, and follow performance metrics and for this no further expertise needed. There is no infrastructure to handle with Amazon Connect. And there is also no any upfront charges or long-term commitments; users are charged by the minute for Amazon Connect utilization and any further related telephony services. Now Amazon Connect offers new APIs which allows you to programmatically list resources like queues, contact numbers, contact flows, and hours of operations in an Amazon Connect instance. For example, you can now utilize the List Queues API to fetch queue IDs at execution time and apply them with the queue metrics API to sort the data returned. Besides, the list APIs allow you to automate reoccurring manual methods. Refer API reference guide to know more about API. No charge is applicable to APIs utilization. To get the complete list APIs where Amazon Connect is available, refer AWS regions.