Now Amazon Lex offers assistance for Conversation Logs

Amazon Lex is an entirely organised service for creating conversational interfaces into any application with voice and text. Amazon Lex gives the advanced deep learning functionalities of automatic speech recognition (ASR) for translating speech to text, and natural language understanding (NLU) to identify the intent of the text, to allow you to design applications with extremely occupying user experiences and realistic conversational interactions. Amazon Lex controls the dialogue and dynamically modifies the responses in the conversation. The deep learning technologies that control Amazon Alexa are now accessible to any developer, allowing you to fast and simply create sophisticated, natural language, conversational bots (“chatbots”). Now Amazon Lex assists the potential to keep chat history. Now, you can configure logging of audio input to an S3 bucket and text input to CloudWatch Logs. Previously, you had to write custom logic to record interactions. You can right awy allow audio and text logging for your Lex bot using Conversation Logs. To secure sensitive data captured as slot values, you can activate slot obfuscation to mask those values for logging. Additionally, the input transcript, the logs holds data like matched intent and missed utterances. Conversation Logs allows you to observe bot interactions, explore conversations for constant upgrade, and record chat history for auditing. Now Conversation Logs is accessible in the US East (N. Virginia), US West (Oregon), EU West (Ireland), and Asia Pacific (Sydney) AWS Regions. To read more further information, read documentation.

Now Amazon Connect is accessible in Asia Pacific (Singapore) and Europe (London) AWS Region

Amazon Connect is a cloud-based contact center solution that use to set up and manage a customer contact center. Amazon Connect allows you give reliable customer engagement at any scale. You can set up a contact center in just a few steps, add agents from anywhere, and start engaging with your customers. Now Amazon Connect is available in the Europe (London) and Asia Pacific (Singapore) AWS Region. The spread into a new AWS Region gives you extra choices to provision your Amazon Connect cloud contact center with the other AWS services you utilise. The self-service graphical interface makes it simple to create contact flows, handle agent usage, and track performance metrics. You can design an Amazon Connect cloud contact center with in couple of clicks in Amazon Connect console, permitting your agents to receive calls and chats within minutes. Now you can assert toll free and direct inward dial (DID) telephone numbers from 12 new countries. Amazon Connect supports chat for web and mobile. You can smoothly create natural language chatbot contact flows with Amazon Lex, an AWS AI service that is natively integrated within Amazon Connect and has the same automatic speech recognition (ASR) technology and natural language understanding (NLU) that powers Amazon Alexa. For beginners, you can use AWS Free Tier to try Amazon Connect service. To get the complete list of AWS Regions where Amazon Connect is accessible, refer AWS Region table. And to read more about Amazon Connect, visit the Amazon Connect website.

Now AWS Chatbot helps executing commands from Slack (beta)

AWS Chatbot is an interactive AWS service agent which makes it simple to observe and communicate with your AWS resources in your Slack channels and Amazon Chime chat rooms. You can get alerts and execute commands to return diagnostic data, call AWS Lambda functions, and produce AWS support cases so that your team can cooperate and answer to events immediately using AWS Chatbot. AWS Chatbot handles AWS service notifications from Amazon SNS, and sends them to Amazon Chime and Slack chat rooms so teams can examine and take action on them straight away, no matter of location. Now AWS Chatbot assists executing AWS commands and tasks from Slack. AWS Chatbot guides commands with the help of common AWS Command Line Interface (AWS CLI) syntax that you can use from Slack on desktop or mobile devices. Additionally by executing commands, you can fetch Amazon CloudWatch logs by only selecting the “Show logs” button on CloudWatch Alarms notifications in Slack. AWS Chatbot helps tasks for showing logs for AWS Lambda and Amazon API Gateway. To begin with commands, configure AWS Chatbot with Slack in the AWS Chatbot console with the predefined IAM policy templates and type “@aws help“ in the Slack channel. If you already utilize AWS Chatbot for sending notifications to Slack, you will require to design a new IAM role or update the current one with more permissions to activate executing commands. You can check blog post that gives you a step-by-step guide to assists you begin with executing commands in AWS Chatbot. To get the further information on AWS Chatbot, refer documentation