Friday, 25 October 2019

Amazon Connect introduced more APIs to list contact center resources

Amazon Connect is a self-service, cloud-based contact center service which is effortless for any business to provide quality customer service at lower cost. This Amazon Connect service depends on the identical contact center technology applied by Amazon customer service relates globally to power millions of customer conversations. The self-service graphical interface in Amazon Connect guides non-technical users to create contact flows, handle agents, and follow performance metrics and for this no further expertise needed. There is no infrastructure to handle with Amazon Connect. And there is also no any upfront charges or long-term commitments; users are charged by the minute for Amazon Connect utilization and any further related telephony services. Now Amazon Connect offers new APIs which allows you to programmatically list resources like queues, contact numbers, contact flows, and hours of operations in an Amazon Connect instance. For example, you can now utilize the List Queues API to fetch queue IDs at execution time and apply them with the queue metrics API to sort the data returned. Besides, the list APIs allow you to automate reoccurring manual methods. Refer API reference guide to know more about API. No charge is applicable to APIs utilization. To get the complete list APIs where Amazon Connect is available, refer AWS regions.

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