Tuesday, 18 December 2018

New Contact API to Get Contact Attributes Supported By Amazon Connect

Amazon Connect is a self-service, cloud-based contact center service which makes it simple for any business to offer effective client service at lower cost. Now Amazon Connect offers a new contact API which allows you programmatically fetch contact attributes for a given contact. Contact attributes are key-value pairs of data about a contact, Like the name of the caller, why they called, or the quality of service they got. Contact attributes can be kept with the use of contact flow blocks or by API. For example, for a given contact, you might select to put contact attributes to show why the customer was calling or how their problem was solved. The GetContactAttributes operation is added in the Amazon Connect API, and accessible in every AWS regions where Amazon Connect is offered.

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