Wednesday, 23 May 2018

AWS announced five new Amazon Connect Integrations that will offer contact center solutions

The Amazon Web Services announced that have added Five new integration with eGain, HERE Technologies, Teleopti, ServiceNow and WEBTEXT. eGain Solve is an Omnichannel case management, AI-powered IVR, analytics and knowledge management. Teleopti Workforce Management is a Staffing, forecasting and optimization for contact centers. WEBTEXT Contact Center Messaging is a caller interaction that supports Facebook messenger and other messaging channels, MMS pictures and SMS text. HERE Location Suite offers services such as geovisualization, including transit, mapping, traffic, geocoding, routing and positioning. ServiceNow IT service management is powered by VoiceFoundry that is automated workflows to enhance the customer and employee experiences. 

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