Saturday, 17 March 2018

Amazon Connect now integrated with Qualtrak Evaluate, VoiceBase and Perficient

The Amazon Web Services Quick Start team and the solution architects with the collaboration with AWS partners have announced three new integrations with Amazon connect. Qualtrak Evaluate, VoiceBase and Perficient are the three new integrations added to Amazon Connect. Qualtrak Evaluate is an agent evaluation, online training and quality monitoring for contact centers. VoiceBase is an Analytics with automatic machine transcription and speech recognition and Microsoft Dynamics 365 Data dip by Perficient is a Data exchange with the Microsoft Dynamics CRM for the Amazon Connect Contact flows. 

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AWS Elemental MediaConvert enabled with MP3 Audio Output

AWS Elemental MediaConvert can now create MP3 audio files and has introduced a new feature of expanded support for audio-only workflows....