Amazon Web Services is developing a set of cloud-based
tools to provide the enterprises with a service that can help them manage their
call centres whereas they developed for its own retail call centres. But this
may be a wake-up call for many people. The way is going to work is Alexa will
be answering the questions on the phone or by a text message. It also comes to
the knowledge that they will also employ Lex, a chatbot building service.
The Project is on the hold because CafeX has filed a
federal trademark lawsuit against Amazon Web Services. CafeX provides an online
conferencing and collaboration system which is also called Chime.
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