Amazon Connect is a self-service, simple to use cloud-based contact center offering to deliver more appealing customer service experience. You can easily design the contact flows, track performance metrics and manage agent utilization. It is very easy to set up a cloud based contact center with Amazon Connect requiring just a few clicks which will ultimately allow the agents to answer calls within minutes. There are no upfront payments or long term commitment with Amazon Connect. You will not need infrastructure to manage and you have to pay only for the minute that you use or if any associated telephone services.
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